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	<title>Retention and Relationships &#187; budgeting</title>
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	<description>Musings on customer loyalty and retention marketing</description>
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		<title>Is Every Marketing Dollar Performing?</title>
		<link>http://www.michaelgreenberg.com/2009/03/09/is-every-marketing-dollar-performing/</link>
		<comments>http://www.michaelgreenberg.com/2009/03/09/is-every-marketing-dollar-performing/#comments</comments>
		<pubDate>Mon, 09 Mar 2009 22:52:00 +0000</pubDate>
		<dc:creator>mdgberg</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[Marketing Analysis]]></category>
		<category><![CDATA[Marketing Strategy]]></category>
		<category><![CDATA[budgeting]]></category>
		<category><![CDATA[ROI]]></category>

		<guid isPermaLink="false">http://www.michaelgreenberg.com/?p=60</guid>
		<description><![CDATA[Yeah, its bad out there.  As a tech vendor, we&#8217;re out talking to a lot of companies.  One theme we&#8217;re seeing is companies applying unequal tests to evaluate spending on new versus existing efforts.  That&#8217;s normally fine, but now every dollar needs to perform.  This is one of those times when the tide is going out.  [...]]]></description>
			<content:encoded><![CDATA[<p>Yeah, its bad out there.  As a tech vendor, we&#8217;re out talking to a lot of companies.  One theme we&#8217;re seeing is companies applying unequal tests to evaluate spending on new versus existing efforts.  That&#8217;s normally fine, but now every dollar needs to perform. </p>
<p>This is one of those times when the tide is going out.  (The reference is attributed to Warren Buffet and goes something like &#8220;When the tide goes out, we find out who’s been swimming without a bathing suit.&#8221;)</p>
<p>You need to inspect every dollar and challenge your assumptions.  Am I generating visits with my radio?  Am I buying too much TV?  Can I get a better deal on my direct mail by bidding out projects?  Because surely your budget has been cut.  And the first reaction is to cut new spending, instead of asking yourself, &#8220;Is this proposal a better expenditure than something I&#8217;m already doing?&#8221;</p>
<p>Nothing should be sacred.  Sports tickets, luxury boxes, or sponsorships &#8211; gone (very limited reach, especially geographically).  Television can pause for a while with minimal erosion of awareness.  Radio can probably get lighter for a while with minimal impact.  Newspapers will be extinct in a few years anyway, so might as well learn to live without them now.  Interactive campaigns are fun, but if they aren&#8217;t part of a long term engagement program, don&#8217;t bother.  Outdoor&#8230;uh, I hope not.  [And I won't get into Operations in general - I guarantee you have lots of dead wood.]</p>
<p>What&#8217;s on the flip side?  Email, SEM, SEO, Facebook, iPhone, basic customer segmentation, versioning, response modeling (i.e. don&#8217;t mail everybody!), PR, retention marketing (pretty much of any kind), etc.</p>
<p>In fact, it might make more sense to do zero-based budgeting where you fund these initiatives first, then see what&#8217;s left for the rest.</p>
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