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	<title>Retention and Relationships &#187; Marketing Strategy</title>
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	<link>http://www.michaelgreenberg.com</link>
	<description>Musings on customer loyalty and retention marketing</description>
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		<title>20 Percent Will Respond To Just About Anything</title>
		<link>http://www.michaelgreenberg.com/2009/10/15/20-percent-will-respond-to-just-about-anything/</link>
		<comments>http://www.michaelgreenberg.com/2009/10/15/20-percent-will-respond-to-just-about-anything/#comments</comments>
		<pubDate>Thu, 15 Oct 2009 16:25:27 +0000</pubDate>
		<dc:creator>mdgberg</dc:creator>
				<category><![CDATA[Loyalty Marketing]]></category>
		<category><![CDATA[Marketing Program Design]]></category>
		<category><![CDATA[Marketing Strategy]]></category>
		<category><![CDATA[Relationship Marketing]]></category>
		<category><![CDATA[segmentation]]></category>

		<guid isPermaLink="false">http://www.michaelgreenberg.com/?p=145</guid>
		<description><![CDATA[If there&#8217;s one unexpected mental shortcut I&#8217;ve learned from examining dozens of corporate loyalty efforts and customer databases, its that just about any idea will work for 20% of customers. The problem for marketers? You can&#8217;t predict which 20% with a lot of certainty, and there&#8217;s only partial overlap between any particular 20%. Price promotion? [...]]]></description>
			<content:encoded><![CDATA[<p>If there&#8217;s one unexpected mental shortcut I&#8217;ve learned from examining dozens of corporate loyalty efforts and customer databases, its that just about any idea will work for 20% of customers. The problem for marketers? You can&#8217;t predict which 20% with a lot of certainty, and there&#8217;s only partial overlap between any particular 20%.</p>
<p>Price promotion? 20% (probably more, but you get the point)<br />
<a href="http://www.loyaltylab.com/public/products_reward.aspx" target="_blank">Loyalty program</a>? 20%<br />
Recognition? 20%<br />
Special event? 20%<br />
Early access to new releases? 20%</p>
<p>The list goes on. A few get more, many get less, but 20% is a good rule of thumb. Why 20%? Hard to say, but that&#8217;s what the data says.</p>
<p>The takeaways?<br />
1) Incorporate as many interesting ideas as you can manage effectively, since each will produce results. But don&#8217;t stretch too thin, or all of them will drop off.<br />
2) Choose ideas that do not overlap, to ensure maximum return and responsiveness.<br />
3) Budget has an impact, no doubt. Stack ranking from cheapest to most expensive isn&#8217;t a bad idea.</p>
<p>There&#8217;s a whole separate group of initiatives that only 1% will respond to&#8230;that&#8217;s for a later post.</p>
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